FAQ
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What are your products used for?
All products sold by SET Wellness are intended strictly for laboratory research, educational, and development purposes only. Products are not intended for human consumption, medical use, veterinary use, or clinical application.
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How are your products tested for quality?
Each product undergoes third party quality testing to help ensure purity, identity, and consistency. Testing methods may include HPLC purity analysis and mass spectrometry verification. Certificates of Analysis (COAs) may be available for select batches upon request.
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Do you offer Certificates of Analysis (COA)?
Yes. Certificates of Analysis are available for many of our products and batches. If you would like a specific COA, please contact our support team and we’ll be happy to assist you.
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Are your products sterile?
Products are prepared and handled according to strict laboratory quality standards. Please refer to individual product details and available batch documentation for additional information.
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How should I store peptides?
Lyophilized (unreconstituted) peptides should be stored in a cool, dry place away from heat, moisture, and direct sunlight. Refrigeration is recommended to help maintain long term stability. Once reconstituted with bacteriostatic water, products should be refrigerated and used according to proper research handling practices.
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What is bacteriostatic (BAC) water?
Bacteriostatic water is sterile water containing a small amount of benzyl alcohol, which helps prevent bacterial growth. It is commonly used in research settings for peptide reconstitution.
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Will my order arrive discreetly packaged?
Yes. Orders are packaged securely and discreetly to help protect product integrity and customer privacy.
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How long does shipping take?
Most orders are processed within 1–3 business days. Shipping times may vary depending on location, carrier delays, holidays, and order volume.
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What happens if my package is lost or delayed?
Once an order has shipped, delivery times are dependent on the shipping carrier. If your package is significantly delayed, lost, or arrives damaged, please contact our support team for assistance.
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Can I return a product?
Due to quality control and product integrity standards, all sales are final. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can help resolve the issue.
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Do you ship internationally?
International shipping availability may vary depending on destination and local regulations. Customers are responsible for understanding their local import laws before placing an order.
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How do I contact support?
For order questions, product inquiries, or general support, please contact us at:
Our support team will respond as soon as possible during normal business hours