Frequently Asked
Questions

Visit our Contact page or message us through WhatsApp. If your question relates to an existing order, include your order number so we can locate it more quickly.

Contact us as soon as possible. We will make reasonable efforts to update or cancel an order that has not yet entered fulfillment, but changes cannot be guaranteed after processing or shipment has begun. See our Returns & Refunds Policy for additional information.

Contact us immediately. If the order has not entered fulfillment, we may be able to update the address. Once a shipment has been transferred to the carrier, an address change may no longer be possible. Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address.

Orders are typically prepared for shipment within 1–3 business days after payment is successfully processed and the order is accepted. Processing may take longer during holidays, high-volume periods, inventory reviews, or other operational delays.

When tracking is available, tracking information is provided after the carrier accepts the shipment or once the shipping label becomes active. Carrier systems may take some time to display the first scan.

Review the tracking history first. If there has been no meaningful movement for an extended period, contact us with your order number. We can review the available carrier information and determine the appropriate next step. You can also review our Shipping Policy.

Check the delivery location, mailbox, building office, household members, neighbors, and any delivery notes from the carrier. If the package still cannot be located, contact us and provide your order number and tracking information.

Visit our Compounds catalog for individual compound pages and our Research Library for educational summaries and scientific references.

Our Our Standards page explains our approach to sourcing, documentation, quality, and third-party testing. Product- or batch-specific documentation may be provided where available.

No. Website content is provided for general informational and research-oriented purposes and is not intended as medical advice, diagnosis, treatment guidance, prescribing information, or dosing instruction. Please review our Research Disclaimer for additional information.

No. A scientific publication, clinical study, or research reference does not by itself establish that a particular product is FDA approved or lawfully marketed for a specific therapeutic use. Regulatory status varies by compound, formulation, intended use, and jurisdiction.

Storage requirements can vary by product. Review any product-specific labeling, documentation, or storage information provided with the item. If you have a question about the condition of a shipment, contact support before altering or discarding the product.

Not necessarily. Temporary exposure during normal transit does not by itself establish that a product has been compromised. If a shipment arrives with visible damage, leakage, broken packaging, or another quality concern, retain the item and packaging and contact us for review.

Contact us promptly and keep the product, shipping box, internal packaging, and shipping label. We may request clear photographs of the shipment and affected item. Approved resolutions may vary based on the circumstances. See our Returns & Refunds Policy.

Return eligibility depends on the product condition and circumstances. Unopened, unused, undamaged items in their original sealed packaging may be considered for return when approved in advance. Opened, altered, reconstituted, mixed, used, or improperly stored products generally cannot be accepted back into inventory.

Approved refunds are generally returned to the original payment method. After SET Wellness submits a refund, your bank, card issuer, or payment provider may require additional time before the credit appears on your account.

Original shipping charges are generally non-refundable unless the resolution relates to an incorrect shipment, verified product issue, or another circumstance where SET Wellness determines reimbursement is appropriate.