Support
Returns & Refunds
Information about cancellations, return eligibility, damaged shipments, incorrect items, and refund processing.
Last updated: August 10, 2026
01
Overview
SET Wellness reviews return, refund, replacement, and cancellation requests based on the condition of the order, fulfillment status, product integrity, shipping circumstances, and other relevant facts.
Contact us promptly if there is a problem with your order. The sooner we receive the relevant order details and supporting information, the easier it is to review the issue.
02
Return Eligibility
A return may be considered when an item is unopened, unused, undamaged, and remains in its original sealed packaging, provided the request is made within a reasonable period after delivery and the product is otherwise eligible for return.
Return approval is required before sending any item back. Products returned without authorization may not be eligible for refund or replacement.
Approved return instructions, including any required return address or documentation, will be provided by support.
03
Non-Returnable Items
For product-integrity, safety, and chain-of-custody reasons, certain items may not be eligible for return once delivered.
- • Opened or unsealed products.
- • Products that have been reconstituted, mixed, altered, or used.
- • Products with damaged or missing original packaging caused after delivery.
- • Items that have been improperly stored or handled after delivery.
- • Products returned without prior authorization.
- • Clearance, final-sale, or specially designated non-returnable items.
This does not limit rights that cannot lawfully be waived under applicable consumer-protection law.
04
Damaged, Defective, or Incorrect Orders
If an item arrives damaged, leaking, visibly compromised, or different from what you ordered, contact SET Wellness promptly so the issue can be reviewed.
We may request photographs of the product, outer shipping box, internal packaging, shipping label, lot or batch information, and any visible damage or discrepancy.
Please retain the item and all packaging while the claim is being reviewed. Depending on the circumstances, an approved resolution may include replacement, reshipment, store credit, partial refund, or full refund.
05
Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to cancel an order that has not yet entered fulfillment or shipment, but cancellation cannot be guaranteed after processing has begun.
If a cancellation is approved after payment has been captured, the refund will be returned to the original payment method unless another method is required by the payment provider or applicable law.
06
Refund Processing
Approved refunds are generally issued to the original payment method used for the transaction.
After a refund is submitted, additional processing time may be required by the payment processor, card network, bank, or financial institution before the credit appears on your account.
SET Wellness does not control the posting time used by your bank or payment provider.
07
Shipping Costs
Original shipping charges are generally non-refundable unless the refund results from an incorrect shipment, verified product issue, or another circumstance where SET Wellness determines that reimbursement is appropriate.
If an approved return is unrelated to an error by SET Wellness, return-shipping costs may be the responsibility of the customer.
08
Chargebacks & Payment Disputes
If you believe there is an issue with an order or payment, please contact SET Wellness before initiating a chargeback or payment dispute so we have an opportunity to review and resolve the matter.
Fraudulent, abusive, or knowingly false payment disputes may result in account restrictions, order cancellation, or other actions permitted by law and payment-provider rules.
Nothing in this policy limits any lawful dispute rights available through your financial institution or applicable consumer-protection law.
09
Need Help With an Order?
Contact SET Wellness with your order number and a brief description of the issue. For damaged or incorrect orders, include clear photographs when available.