Support
Shipping Policy
Information about order processing, delivery, tracking, delays, address issues, and package support.
Last updated: August 10, 2026
01
Processing Times
Orders are typically prepared for shipment within 1–3 business days after payment is successfully processed and the order is accepted.
Processing times may be longer during holidays, product launches, unusually high order volume, inventory reviews, payment verification, or other operational delays.
Business days generally exclude weekends and federal holidays.
02
Shipping Methods
Available shipping methods, estimated delivery windows, and shipping charges are displayed at checkout when applicable.
Delivery estimates begin after an order has been processed and transferred to the carrier. Estimated transit times are not guaranteed arrival dates.
03
Tracking & Delivery
When tracking is available, tracking information will be provided after the carrier accepts the shipment or once the shipping label becomes active.
Tracking systems may take time to update after a label is created. A shipment may be moving through the carrier network even if an initial tracking scan has not yet appeared.
Once a carrier marks a package as delivered, customers should first check the delivery location, mailbox, building office, household members, neighbors, and carrier delivery details before contacting support.
04
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after an order has entered fulfillment or been transferred to the carrier.
Additional shipping charges may apply if a package must be resent because of an incorrect, incomplete, or undeliverable address supplied at checkout.
05
Carrier Delays
Shipping carriers operate independently from SET Wellness. Delays caused by weather, transportation disruptions, peak shipping volume, carrier network issues, incorrect routing, holidays, emergencies, or other circumstances outside our reasonable control may occur.
We will assist with available tracking information where possible, but we cannot guarantee carrier transit times once a package has been accepted by the carrier.
06
Lost or Missing Packages
If tracking shows no meaningful movement for an extended period or a package appears to be lost in transit, contact SET Wellness so we can review the shipment and available carrier information.
Carrier investigations may require additional time. Refund, replacement, or reshipment decisions will depend on the circumstances, carrier findings, order history, and our Returns & Refunds Policy.
Returns & Refunds Policy07
Damaged Packages
If your order arrives visibly damaged, contact us promptly after delivery.
Please keep the product, shipping box, internal packaging, shipping label, and any damaged materials until the issue has been reviewed. We may request clear photographs of the outer package, shipping label, internal packaging, and affected item.
Do not discard damaged packaging before contacting support if you are requesting a replacement or other resolution.
08
Temperature & Storage
Product storage requirements can vary. Customers should review product-specific storage information and supporting documentation when provided.
Temporary temperature exposure during normal transit does not necessarily establish that a product has been damaged. Contact support if a shipment arrives with visible damage, leakage, compromised packaging, or another condition that raises a product-quality concern.
09
Shipping Restrictions
SET Wellness may restrict shipping destinations, products, or orders based on carrier availability, applicable law, regulatory considerations, payment requirements, compliance concerns, or other legitimate business reasons.
Availability on the website does not guarantee that a product can be shipped to every state, territory, country, or jurisdiction.
10
Need Help With a Shipment?
Contact SET Wellness with your order number and a brief description of the issue so we can review the shipment.